12 live deployments
Conversational AI Agents
Agents that talk to your customers on WhatsApp, email, and web chat, qualifying leads, booking appointments, handing over with full context.
hi when's my appt?
Wed 3pm with Dr. Lim
AI · ~1.2s
Bifrost: agentic AI platformAI agents that
AI agents that
ship the work.
We build autonomous agents that handle conversations, documents, and workflows, so your team focuses on what matters.
0
live deployments
0
industries
0%+
customer satisfaction
0
IMDA QWV categories
IMDA Quick Win VendorSingtel SME AI partnerITE AI CoEPDPA-compliantHosted in Singapore
Trusted by Singapore SMEs across 11 industries
Four ways AI works alongside your team.
Conversations, documents, integrations, insight: the building blocks that turn existing workflows into automated ones.
58k+ catalogue
Document Intelligence
Reads, extracts, and validates business documents at scale. CVs, invoices, AWBs, purchase orders. Upload a PDF, get structured results.
PDF
vendorA&P Co.
totalS$ 4,820
qty42 cartons
50+ integrations
Workflow Automation
Plugs into the systems you already use: SAP, JobAdder, Calendly, Smartsheet, QuickBooks. Orders flow from WhatsApp into your ERP.
+45 more
two-way sync, webhooks, OAuth
live · 24/7
Real-Time Monitoring
Smart BI dashboards. Ask in plain English, get instant charts. Sentiment, escalations, and policy violations caught before they spread.
Ticket deflection · 7d
38%+12
Live productOne inbox. One brain.
One inbox. One brain.
Every channel handled.
Your customers reach you on WhatsApp, email, or web. Your team watches and steps in from one dashboard, same context, same agent, no copy-paste.
Demo
Conversations4
Search…
All · 4Human · 1
Click any to switch
1 / 4
TY
WTian Yee+65 9844 7957 · WhatsApp
AI
Locker code recovery- Customer lost their pickup code. Agent verifies, sends the code + directions, follows up with a CSAT request, 5-star reply.
Today
TY
Tian YeeCustomerhi cant find my locker code 😩
10:24 AMPilotPulseAI Assistant
No worries! Could you share your tracking number?
10:24 AMTY
Tian YeeCustomersp9421-k
10:25 AMPilotPulseAI Assistant
Found it 🎯 Your parcel is at Locker 14, Block 631 Yishun St 61. Access code:
10:25 AM4729, valid for 24h. Want directions?TY
Tian YeeCustomeryes pls
10:26 AMPilotPulseAI Assistant
Here you go: maps.app.goo.gl/y34kP9 📍 Reply DONE once collected.
10:26 AMTY
Tian YeeCustomerdone!! collected thx
10:38 AMPilotPulseAI Assistant
All confirmed 🟢 Glad it worked out! How would you rate the help today?
10:38 AMTY
Tian YeeCustomer5 stars ⭐ worked first try, super smooth tysm
10:39 AMPilotPulseAI Assistant
Thank you so much, that means a lot. Have a great day! 😊
10:39 AMDisable AI mode to reply…
AI mode is on, incoming messages handled by Paxley⏎ send · ⇧⏎ newline
Try it: click any conversation on the lefttap a customer above to see different live customer flows.
Illustrative · live customer conversation rendered with real product UI
Solutions
Talk to a founderSeven solutions. One platform.
Templated products + strategic services. Each one connects to the tools your team already lives in.
Live
EngageAssist
Your AI-powered front desk.
- WhatsApp, web, email
- Drop-in templates per industry
- Human handover with full context
Live
HireAssist
Screen every applicant. Book the right ones.
- Conversational CV screening
- JD-matched scoring with rationale
- ATS + calendar integration
Live
AI Document Intelligence
Reads your documents at scale.
- CV prep + JD-matched ranking
- Invoice / shipping doc extraction
- 58,000+ product spec catalogue
Live
On-Premises AI
For data that can't leave the building.
- Self-hosted LLM + RAG
- No data egress to external providers
- Government & healthcare-ready
Beta
Voice AI
AI that handles phone calls.
- Identity verification
- Multi-lingual
Service
CTO-as-a-Service
Strategic tech leadership without a full-time hire.
- Architecture review + roadmap
- AI readiness assessment
- Vendor evaluation
Service
AI Audit
14-day diagnostic. Ranked ROI roadmap.
- Operations diagnostic
- Ranked ROI roadmap
- Concrete implementation plan
Integrates with your stack
Read and write from the systems you already live in. WhatsApp + Gmail are first-class, everything else is one integration away.
Platform
Powered by Bifrost.
One agentic AI platform behind every product. Six pillars. Eleven industries. Production-grade from day one.
WhatsAppSMSVoiceWeb chatEmailTelegram
Multi-channel
One brain across WhatsApp, email, web chat, and voice.
Human handover
Knows when to step back, full context preserved.
Multi-language
Auto-detects EN, 中文, Bahasa, Tamil, and more.
Enterprise security
5-layer defence. PDPA PII detection. Singapore-hosted.
Real-time monitoring
Guardian AI watches every conversation in real time.
Smart BI dashboard
Ask in English. Get instant charts. No SQL.
By the numbers
Real production. Real numbers.
Every number on this page traces to a live customer or to Bifrost production telemetry. Nothing is a marketing round-up.
0
Production customers
across SG, MY, TW, CN
0
Industries served
Healthcare → Logistics → F&B
~0%
Peak AI conversation handling
Pick Network Q2 2026
S$0.00
AI cost per conversation
real production avg
0
Languages live
EN, 中文, Bahasa, Tamil
0%
Bifrost uptime · 90 days
uptime.pilotpulse.ai
Customers
Trusted by twelve Singapore companies, and counting.
Every deployment is a different industry, a different workflow, and the same Bifrost platform underneath.
12
deployments
11
industries
Pick Network
Last-mile logistics
Outcome
~30% AI handling · Q2 KPI hit
Locker network customer support, Paxley
Read full case studyWhatsApp
Henderson Security
Security services
Outcome
$5.5K/month saved · 1.5 FTE freed
Guard recruitment + site matching
WhatsAppWeb
Skinscape Clinic
Aesthetics · dermatology
Outcome
24/7 appointment booking
Clinic appointments + follow-ups
WhatsApp
Call Lade
Logistics + HR
Outcome
4 driver roles screened in <3 min
Driver recruitment + carpark quotations
WhatsAppEmail
SuperWorld
Supply chain · procurement
Outcome
3 offices automated · SG / TW / CN
PO enrichment + spec matching
Dashboard
Bijan Catering
F&B · catering
Outcome
Menu matched in 4 questions
Catering enquiries + menu matching
WhatsAppWeb
Skylink Auto
Vehicle leasing
Outcome
Instant lead capture · live since Oct 2025
Enquiry qualification + lead routing
WhatsApp
SFS Global Logistics
Freight forwarding
Outcome
4 doc types auto-extracted
Shipping doc PDF extraction
Email
ClinicGenie
Healthcare directory
Outcome
50+ doctors searchable
Specialist doctor discovery
Web
Lighting Solutions
Electrical distribution
Outcome
58,000+ SKUs matched · catalogue
Spec matching from cut-sheets
Dashboard
Nanyang Polytechnic
Education
Internal RAG over documents
Web
Singapore Polytechnic
Education
FAQ chatbot for parents and students
Web
Results
Built with operators.
Real words from the people who deploy us.
WhatsApp Support2026
~30%AI handling · Q2 KPI hit
The agent handles our locker network conversations reliably, integrated to order tracking with the right human handover. Customers can now send photos and the AI reads them and responds promptly.
NS
New Soon TeeCEO · Pick Network
Full story →Recruit + Quote AI2025
~20 minsaved per candidate engagement
Two agents in production, recruitment and quotation. The recruitment agent cut ~20 minutes off every candidate engagement; the quotation agent responds to carpark leasing enquiries promptly.
TD
Tan DengqiDirector · Call Lade
Operations automation2025
3 officesautomated · SG / TW / CN
PilotPulse guided us patiently through automating a manual workflow. It freed up the ops team for higher-value tasks and removed the data-entry errors that previously cost us real business.
AW
Adeline WongGM · SuperWorld
Approach
Seven steps from scoping to shipped.
An engagement that gets agents into production, and keeps them improving once they're live.
7
steps to live
~14d
scope → pilot
30-min
scoping call
Skip the steps
Want a shortcut? Book a 30-min call with a founder.
We'll listen to the workflow, scope a pilot you can run in two weeks, and point you at the right grant if there is one. Reply within 1 SG business day.
Talk to a founderor get a free AI Audit insteadTypical pilot timeline
- Day 130-min scoping call
- Day 3Architecture + flow review
- Day 14First pilot live in UAT
“PilotPulse guided us through automating a manual workflow. It freed up the ops team for higher-value tasks and removed the data-entry errors that previously cost us real business.”
- 01
Tailor dialogue flows
Prompt engineering, dialogue design, and guardrails grounded in best practice.
promptsguardrailsevals - 0212+ live
Integrate with your stack
Agents read and write from your systems, no manual transfer between agent and tools.
Top integrations:SlackCalendlySheetsHubSpotAirtable+50 morereadwritetwo-way sync - 03context intact
Human handover by design
You calibrate exactly when the agent should pass to a person, with full context preserved.
AI → Humancontext keptcalibrated - 04−40% per conv
Optimise token economics
Routing, retrieval, and caching to lower the cost per conversation.
routingcachingmodel swap - 05AES-256 · SG
Data privacy & security
Separation of confidential data from third-party services; industry best-practice controls.
PDPAPII detectionVault - 061-day onboard
Prepare your team
Training so your teammates work confidently alongside the agent from day one.
onboardingplaybooksops review - 07weekly cadence
Track outcomes together
Shared dashboards and reviews to make sure ROI lands where it should.
dashboardsweekly reviewsROI
Trust & securityHosted in Singapore.
Hosted in Singapore.
Encrypted end-to-end.
Your data stays in Singapore. PII detection is custom-trained for PDPA, with five layers of defence between conversations and the model, plus vendor certifications inherited from our infra providers.
SOC 2 Type IIIn progress
Defence in depth
5-layer model
05
- L1WAF + DDoSCloudflare edge: OWASP Top 10, bot detection, rate limit
- L2JWT + 2FA / TOTPShort-lived tokens, refresh rotation
- L3RBACOrg-scoped roles; cross-tenant access impossible
- L4AES-256-GCMPer-org pgp_sym_encrypt on conversation history
- L5TLS 1.3Cloudflare Full (Strict); HMAC-SHA256 webhooks
Conversation→ passes through →Model
conversations.body · at restAES-256-GCM
-- one stored message row:
\xc30d0407030298a1f4c92b6e…7d3e2b9f1a
pgp_sym_encrypt(body, org_key)
→ unreadable at rest, even by us.
All five layers active in production: Cloudflare WAF, HashiCorp Vault HA, per-org field-level encryption.
PDPA-aligned by default
AES-256 per-org key derivation. PII guardrails before any data hits the LLM. Audit logs on every secret access.
AES-256per-org keysaudit logs
HashiCorp Vault, zero-downtime secrets
3-replica Raft HA cluster. Emergency rotation in ~35 seconds (was 10-15 minutes via CI/CD).
35s rotation90-day auditRaft HA
GitOps across 3 clusters
ArgoCD continuous sync every 30s. Auto-revert drift. Every deploy is a signed git commit.
ArgoCD30s drift detectauto-heal
Singapore residency
DigitalOcean SGP1 region. Multi-cluster Kubernetes. Internal VPC 10.104.0.0/16, zero public egress.
SGP1VPC-onlyK8s native
Unified observability
SigNoz + ClickHouse: logs, metrics, distributed traces across 28+ services. Discord/Slack alerts.
SigNozClickHouseOTel
Public uptime status
uptime.pilotpulse.ai
Vendor compliance inherited
Our infrastructure layers sit on certified providers. PilotPulse's own SOC 2 Type II is in progress.
DigitalOcean
SOC 2 Type II · ISO 27001
Cloudflare
SOC 2 Type II, PCI-DSS, ISO 27001
HashiCorp Vault
SOC 2 (Enterprise)
Multi-provider LLM
Failover across the world's best models, or run them on your hardware.
None of these providers train on our API data. Routing picks the cheapest model that meets the conversation's quality bar.
Cloud providers
Claude
OpenAI GPT
Gemini
DeepSeek
Mistral
Minimax
Kimi
Qwen
Cohere
Self-hosted · your hardware, your data
For data that can't leave the building. Deploy open-weights models via Ollama or vLLM on your own GPU cluster, zero data egress, zero per-token cost.
Llama
Qwen
Mistral
DeepSeek
Ollama
vLLM
Production stack
Battle-tested components, deployed via GitOps.
Same stack runs in every region. Every commit becomes a signed container image in GHCR; ArgoCD picks it up within 30 seconds.
Backend
Python
FastAPI
Go
Frontend
TypeScript
React
Next.js
Data & queues
PostgreSQL
RabbitMQ
Celery
Infrastructure
Kubernetes
ArgoCD
Nginx
Vault
Docker
GHCR
Cloudflare
DigitalOcean
Backed by Singapore's AI ecosystem.
IMDA
Quick Win Vendor · GenAI Sandbox
Singtel
SME AI Programme · tech partner
ITE Singapore
AI Centre of Excellence · partner
Dell Technologies
Featured AI adoption collaboration
NUS
JDI Programme · research partner
NextGen FinTech
Channel partner · HR & workforce AI
Recognition
6 milestonesGovernment · Singapore
IMDA Quick Win Vendor
Pre-approved across 4 productivity categories. SMEs can claim up to 50% subsidy.
Government · Programme
IMDA DLAB
Selected build cohort for breakthrough AI applications.
Healthcare · Public sector
Letter of Award · SingHealth
Voice AI pilot for population outreach.
Media · Industry
Featured in Dell Technologies
AI adoption article on Singapore SMEs.
Speaking · Government training
Civil Service College
Invited talk on SME AI adoption playbooks.
Education · Partnership
ITE AI Centre of Excellence
Official technology partner for SG's AI training programme.
Pilot from S$0 with IMDA QWV co-funding.
Pricing is sized to the pilot. Most projects fit inside the IMDA Quick Win Vendor (QWV) grant, up to 50% co-funded. Talk to us for an actual quote; the calculator on the right shows the AI runtime cost so you can see the moving piece up front.
How we price
Three pilot shapes.
- IMDA QWV co-funded up to 50%Quick WinTemplated · 2-week pilot
- FAQ + pricing + appointments
- Drop-in industry templates
- WhatsApp, Web, Email
- Reference: S$19.5k + S$990/moCustom4-12 weeks
- Stack integration (SAP, ATS, Calendly…)
- Per-org KPI contract option (Pick model)
- One-off + monthly subscription
- Hardware deps · request quoteOn-PremisesGov · strict data residency
- Runs on your A100 / H100 GPUs
- Self-hosted Qwen / Llama / Mistral
- Zero data egress to external providers
IMDA Quick Win Vendor
Pre-approved across 4 productivity categories. Eligible SMEs get 50% co-funding · up to S$20k grant cap per project.
ROI calculator
What does the AI cost?
Based on real Pick Network production data: S$0.13 per conversation, avg 41k tokens, Claude Sonnet.
500
505,000
AI runtime cost / month
S$65.00
Breakeven vs 1 FTE
26,924/mo
At this volume the AI runtime cost is negligible. Real ROI kicks in at ~26,924/month, when one AI replaces a meaningful share of one FTE.
Excludes WhatsApp template fees + monthly subscription. Talk to us for the full picture.
Get in touch
Tell us the workflow. We'll bring the pilot.
A founder replies within one Singapore business day with a 30-minute scoping call and a candidate pilot you can run in two weeks.
WhatsApp
+65 9876 8216
Instant · 09:00-18:00 SGT
Email a founder
[email protected]
Reply within 1 SG business day
Free AI Audit
14-day diagnostic
Ranked ROI roadmap of where AI pays back
Project intake
We'll match you with the right founder for your workflow.
AI won't replace humans.Humans with AI will.
We're a small team in Singapore building agents that earn their keep on the first conversation. No slide decks, no retainer trap.
We never train on your customer data.
Your conversations stay your conversations. Period.
We earn it back on day one.
If a pilot doesn't pay for itself in 14 days, we walk it back. No retainer trap.
We share what didn't work.
Monthly reviews include the misfires. Honest beats polished.
CK & the PilotPulse team · Built in Singapore
Talk to a founder